What Counts as an Electrical Emergency
- Sparking from an outlet, switch, or the panel
- A burning smell or scorch marks anywhere on the electrical system
- Total power loss when your neighbors still have power
- A breaker that will not stay reset after one attempt
- Water contact with outlets, the panel, or wiring — flooding, burst pipe, roof leak
- A hot panel door or buzzing from the panel
Do This Before We Arrive
- Burning smell or visible sparking: shut off the main breaker if you can reach it safely, get everyone out, and call us from outside. If there is open flame, call 911 first.
- Breaker that trips instantly: leave it off. Repeated resets into a fault can start a fire.
- Water on electrical: do not touch anything electrical in a wet area. Shut off the main only if the panel itself is dry and safely reachable.
- Partial power loss: check whether neighbors are out too. If they are, it is an Evergy outage — report it to Evergy. If it is only your home, call us.
How Emergency Dispatch Works
You call, a person answers, and we ask three things: what is happening, where you are, and whether anyone is in danger. After-hours calls carry a dispatch premium that we quote on the phone before a truck rolls — no surprise pricing at 2 AM. The technician arrives with the parts that solve most emergency calls on the first visit: breakers, GFCIs, wire, and connectors.
Where We Cover After Hours
Kansas City, North Kansas City, Gladstone, Liberty, Independence, and Lee’s Summit in Missouri; Overland Park, Lenexa, Shawnee, Olathe, and Kansas City, KS on the Kansas side. Outside those areas, call anyway — if we can reach you, we will.
Frequently Asked Questions
Q: Do you really answer at night and on weekends?
A: Yes. Emergency calls are answered around the clock, every day.
Q: What does an emergency call cost?
A: After-hours dispatch carries a premium over standard rates. We quote it on the phone before dispatching, so you decide with the number in front of you.
Q: My power is out — should I call you or Evergy?
A: If your neighbors are also dark, it is a utility outage: report it to Evergy. If it is only your home, the problem is on your side of the meter — call us.